How Canadian Medical creates a truly welcoming patient experience
Vítězslav Havliš, Sales and Marketing Director at Canadian Medical
Text: Martina Hošková and M. Zisso; Photo: Archive
Modern life moves fast. Work meetings alternate with travel, free time is scarce, and planning often happens weeks in advance. To avoid getting lost in all of it, we need a system that can handle many decisions and time-consuming processes for us. The same principle applies to healthcare: it’s not just about having access to a doctor, but about having a functioning system. As Vítězslav Havliš, Sales and Marketing Director at Canadian Medical, puts it: “Healthcare today should work as reliably and predictably as any other premium service. The client must not adapt their life to the system – the system must adapt to them.”
Time is a precious commodity
There is only one thing in life that constantly decreases and cannot be replenished or replaced: time. And no one wants to waste their precious time endlessly calling medical offices or sitting in waiting rooms. An ideal doctor’s visit should look like this: when you arrive, you know what to expect, it actually happens, and you leave with a clear result and a sense of what the next steps are. So how does it work at Canadian Medical? “We treat time as a key value. Every step of care is designed to be smooth, precise, and free of unnecessary delays,” says Havliš. “You can book an appointment easily online in just a few minutes. A doctor’s visit is simply a well-functioning service that exists for you.”
To offer this level of comfort, you need a strong professional foundation you can rely on. At Canadian Medical, this means a wide spectrum of specialists who actively communicate and share information with one another. Thanks to this, the client isn’t “passed around” between isolated offices, but instead receives coordinated care that makes sense as a whole.
The right technologies don’t need to be visible
Digitalization now touches every part of life. The days when technologies – including AI – were fascinating toys for a small group of enthusiasts are long gone. We’ve moved from adventurous pioneering to widespread practical use, where helpful technologies run quietly in the background and we barely notice them.
Healthcare is no exception. “Technology should be invisible in the best sense of the word – the client should only notice it when it genuinely makes life easier,” says Havliš. A concrete example is the myCANADIAN app, which allows clients to book appointments easily, access their medical records, lab results, and e-prescriptions at any time, and handle common health issues without visiting the clinic. All information is in one place, including health data for the entire family.
Technology helps not only patients but also doctors. One AI-based tool used at Canadian Medical is Dr. Noon, which assists physicians with the initial assessment of patients’ issues and helps determine what type of care is appropriate. “We use artificial intelligence where it brings real added value,” Havliš explains.
Children use the same system as their parents
Again, it all comes back to the idea that the entire system works as a unified whole. Parents don’t have to deal with logistics or complicated booking. “For families, details matter. The environment is adapted to children, and the communication approach respects their needs. The result is less stress and greater trust, which is crucial, especially for the youngest patients,” says Havliš.
Paediatrics at Canadian Medical is not isolated from other specialties, but instead forms the centre of a broader care system. Families have access not only to a general paediatrician but also to various paediatric specialties such as cardiology, dentistry, and gastroenterology. All these fields share a single medical record and work closely together, enabling even complex health issues to be resolved quickly and without unnecessary transfers between facilities.
In addition to preventive check-ups and treatment of acute illnesses, here you’ll also find premium services such as newborn consultations, individualized vaccination plans, rapid diagnostics directly in the office, and the option of phone consultations with a doctor outside of regular hours.
One-day surgery is on the rise
Healthcare and medicine have reached a point where many surgical procedures can be performed without long hospital stays – often within a single day. Canadian Medical’s one-day surgery offering covers the most common fields, from general surgery, orthopaedics, urology, and gynaecology to venous and paediatric surgery. Emphasis on calm, clear communication and continuity of care helps turn what is often a stressful situation into a manageable experience.
A specialty of the Waltrovka clinic in Prague is the treatment of varicose veins. Modern, minimally invasive methods – from laser procedures to vein gluing and gentle surgical techniques – allow for a quick return to everyday life. “Modern medicine should be not only top-tier but also maximally efficient from the client’s perspective. One-day surgery is a natural proof of that,” concludes Havliš.