“I am never afraid to work, I always set my goal high and choose the more difficult path. ”
How did you begin your career in real estate?
While I was studying business and law at the University of Economics in Prague, I was looking for a part-time job to get some practical work experience and make my study time more productive. I started working in a law firm where I was providing admin support as well as other assistance to the team. I was approached by one of our clients who was running a Real Estate Company offering me to join his team. I was always passionate about real estate and with my specialty at the university, I saw this as a good opportunity for me.
What was your first job like?
I started my career in real estate as a sales and leasing broker. At the time, the introduction to the property world was given to me by my manager, who is my dearest friend today, and who found out very shortly after I joined his company that I was capable of more and willing to work hard. I completed my first large investment transaction in 2007 to a foreign investor who then asked me to manage the property after the purchase. A few months later, I was recommended to manage more properties within the same building and by the end of the year, I was managing the whole complex. I extended my portfolio of properties and two years later, I was approached by an international US- based property management company, and asked to look after their portfolio of properties. There I provided both property and facility management services. As a result of being successful in this role, a year later I was promoted to head of property management services, where I supervised a team of managers looking after various properties across the Czech Republic.
Who was your mentor while growing up?
When growing up, my parents influenced me the most. As a child I was taught that you get only what you really need, but if you want something more or better you have to do something to get it. And when I turned 15, I started working in my dad’s grocery store. At this stage of life we don’t usually realize what is their intention to be so “difficult”, but looking back, this was what made me who I am today. I am very lucky to have such a great family who has been supporting me in every step of my life.
What triggered your interest in this industry?
When I was at the high school, I was preparing myself to go to a medical school afterwards, as I wanted to become a dentist. Last year at the high school I was attending weekend courses for pre-med students. That year helped me realize that this is not the right field for me and that I am more business oriented rather than medical or scientific. Real estate and property management itself is a very interesting industry as you’re working with people, which I really enjoy. Commercial or residential, it really doesn’t matter, it is still just a building which in our business we are making alive and that is what I like doing. Making sure that the old or new building will be here for decades and people will be enjoying working and living there.
What made you decide to move to the Middle East and specifically to Dubai?
Having acquired my experience in the Czech Republic, one day I woke up and decided to try a life abroad and gain more experience in real estate. I didn’t have any preference where to move but I knew that I don’t want to move anywhere in Europe. I wanted to go somewhere further but at the same time, I didn’t feel like moving too far, for example to the Far East, so staying in the middle (Middle East) was the right option. I always heard about Dubai – how fascinating the city is, etc., and had a chance to visit Dubai in 2010. During that visit, when I was standing by the dancing fountain next to The Dubai Mall, I told myself, ”One day I want to live here”. And a few years later I am actually managing the Mall itself. Through my life I was always saying:“Everything is possible”and yes, there are certain circumstances but if we approach them from the right side or angle, things will move the way we want. I was directly recruited by Emaar for the position of Property Manager to manage their biggest residential community – a small city, actually – with its 10,000 villas and other retail areas on 11.5 million square meters, which is called the green city – Emirates Living. While I was going through the rounds of interviews, I was finding out more information about the role and the property, which I was supposed to manage, and I wanted this role more and more. Within 2 years I was approached by the Emaar Malls Group management with the offer to manage their flagship between their malls and I have gladly accepted this new challenge.
How challenging is it to handle the Operations & FM in such a property like The Dubai Mall with operations 24/7/365?
In my role I manage the teams who look after day-to-day operations and FM services, and who make sure the mall, which is open 365 days a year, most of the time 16 hours a day, is always up to the highest standards. The total area of The Dubai Mall is 1.5 million square meters, which is a challenge itself. However, the main challenge here is the time – we have a very short time to ensure everything is maintained up to the very high quality, for which Emaar is well know of, but if you organize things properly, it is manageable. I am generally a well-organized person, which is crucial for this type of business. The other factor is human resources. You must be able to rely on people otherwise you’ll fail. I always work on the assumption that people will want to work for you and not that they have to or are forced to – that makes a difference every time. It is challenging to work in the Middle East where you deal with people from all over the world but in the end we are all humans and we need to find a way to cooperate. During holidays and events we have up to 600,000 visitors every day, which would be over half of Prague’s population coming to shop and entertain themselves, so these days are quite challenging.
What was the most challenging situation you have faced professionally?
I believe it has been the move to Dubai. Moving to an unknown place and completely different culture has been very challenging for me, but I have to say that it didn’t take me long to get used to it. Life is one big learning process we are going through, from the day 1 till the end, and that is what makes it interesting. Specifically in a professional life; I can’t say I have been in difficult or challenging situations – if everything is well planned, challenges are eliminated.
What has been the highlight of your career so far?
I am never afraid to work; I always set my goals high and choose the more difficult path just to make myself a stronger and better person. I consider my main success in my career that I have proved myself in less than 2 years working for Emaar and have been selected as manager for The Dubai Mall. Managing a mall with 80 million visitors a year is like managing a small country, which is something I’m very proud of being able to accomplish.
As a leader, do you ever have bad days on the job? And how do you handle them?
Of course, I don’t think there is anyone who doesn’t have bad days, but it all depends on how well you can manage yourself. Even if I have the worst day, I never let anyone in my work life feel it. I usually go and look at our dancing fountain and those 5 minutes help me calm down. When I am about to say something, I count to 10 to process it one more time and this has been a very helpful tool which saved me from unpleasant situations quite a few times.
If you weren’t working in this field, where would you be?
I don’t like to say “I do not know”, so I am always learning something new as I always like to be broad-minded. This is a very difficult question since I am very happy in this field and at this point in time I can’t imagine working anywhere else. However, if I have to have an answer, I would be an entrepreneur in various businesses, just like my father.
Do you get enough “me” time?
Well, working in a 24/7 environment in the busiest mall in the world doesn’t give you much “me” time but every free time I have I enjoy as much as I can. I love travelling and exploring new places, and I like to do some sports, so for me it is the active relaxation when I actually relax the most.
Would you have any advice for beginners who are just starting their career?
Hold on to your dreams and don’t forget that life is like a boomerang: you throw it out and it will come back to you, and most of the time when you least expect it.
By Czech Leaders
Lukáš has more than 9 years of multi-disciplined managerial experience in residential and commercial real estate including asset, property and facility management, development, brokerage, acquisitions and investments. Lukáš obtained his Master’s Degree in Business and Law at the University of Economics in Prague. Since then, he has held several roles in real estate companies in Prague, successfully managing property portfolios and leading various teams. Since 2013, Lukáš has been living and working in Dubai, UAE; currently, he works as Manager of Operations and FM at The Dubai Mall.

Or, did it use to be power back when it was not easily available and disseminated? My recent participation in a training course focusing on managing team effectiveness made me ponder on whether the objective to learn, to get empowered by knowledge still holds true nowadays when knowledge is not something belonging to the privileged only.
Charisma is the unique property of someone who possesses a personal charm and is irresistibly attractive to others. Such an individual has highly developed communication and persuasion skills that he or she uses to influence and excite other people. Charisma increases a person’s attractiveness. But careful – it is not necessarily true vice versa. You can meet somebody who is obviously attractive at first sight but who does not turn out to have the charisma you would expect.
Most of my learning comes from my children,so when they asked me, “What is the diference between us humans and the animals“? I promptly replied that we are intelligent and can use this intelligence to lead Happier lives.








The end of 2015 holiday season brought about some interesting events concerning Czech transport infrastructure. While activities to utilize as much as possible from the Operation Programme Transport for 2007-2013 get to the final stage, a new space opened for more conceptual and long-term decisions.
The tourism platform Skål developed as the outcome of a business trip. In 1934, on the occasion of a new air route to Scandinavia, a group of Frenchmen went to visit their colleagues – in a time when networking rarely extended beyond national borders. Among all the foreign languages heard during the trip, remarkably, one particular word kept sticking: skål. The equivalent of the English “cheers” and the Czech “nazdraví” became the name of a novel network, the first of its kind in tourism.






















Heartbreaking images of a dead three year-old Syrian boy washed up on a Turkish beach have become a powerful symbol of what is being described as Europe’s “migrant crisis.”




For me, the phenomenon of Kühn’s Children’s Choir embodies the connection between classical music and other themes such as education, civil society, Czech legacy, and tradition.

Our society is healthy and aware of the need to help others, yet, according to Michaela Fridrichová, it is necessary to address the public repeatedly and by new means. What does the League do, and what issues is it focusing on right now? 
In January of 2015, long-time diplomat H.E. Petr Kubernát became an extraordinary and plenipotentiary ambassador of the Czech Republic to Luxembourg. He has plenty of working experience in the state administration, as well as the private sector, where he also held the position of the President of the Netherlands-Czech Chamber of Commerce. What are his goals in the new position, and where does he find opportunities for Czech companies?

It will soon be one year since you became Commissioner. How do you evaluate the past year?
I was excited to meet Mr. Serge Borenstein, CEO of Karlín Group and the man who is primarily associated with the successful and innovative development of more than 400, 000 sq meters of Prague quarter Karlín. I belong to the generation that remembers how Karlín used to look shortly before the Velvet Revolution (and also after being badly affected by the floods in 2002), and so I can still recall the bad reputation that was associated with this rather “industrial, dirty and risky“ part of Prague. I was looking forward to meeting someone so visionary, who fell in love with this part of Prague instantly while flying over it in a journey from Prague to Karlovy Vary in the revolutionary year 1989. As an advocate of many forms of diversity, I was ready to discuss the advantages of a place that has a unique value in its “mixture of apartments, offices and wonderful places to relax”. And last but not least, I appreciated Mr. Borenstein´s activities in trying to not only improve the image of “developers”, but also in educating both public and civil servants about the trends and needs associated with latest in urban development.







Aldo Amati is well-experienced diplomat. His recent journey in the Czech republic started last October. “Italy and the Czech Republic are like two beautiful women that like each other because they know that together can enchant anybody around them,” says for Czech leaders.
It is a pleasure and also a privilege for me to introduce Renata Mrázová. Regular readers of Czech Leaders know that Renata Mrázová was nominated as the most important woman in Czech business in the position of the CEO of ING/ NN in 2014, and starting August 1, 2015 she now holds the position of Global Head of HR of NN. Renata is dynamic, energetic, full of visions, very friendly, easy going and empathetic. She is known not only for all her achievements in terms of business functions, successfully running NN and Direct Insurance company, but also a family business. She is a role model for many working Czech mothers, always mentioning her need for time dedicated to raising two daughters, as well as helping other women to reach top management positions thanks to mentoring programs. She was the one who was approached by Sheryl Sandberg to write a foreword to the book Lean In that represented a watershed for many women in the West with regards to their career aspirations and active approach.
An increasing number of senior company officers and executives find it most ironic that, during a time when the economy is not at its best, with fewer jobs available and so many potential employees, they either can’t find or are not able to attract the kinds of people they most want to hire. Often, vacancies remain open for extended periods, requiring current employees to perform more than one role and overlapping duties. This impacts performance and can increase costs when things don’t run smoothly. As a result organizations are not operating at full potential – precisely at a time when this is more important than ever. I am aware that in some board rooms where this issue is acknowledged there is growing frustration. As a matter of fact it isn’t a big mystery as to what can be done to mitigate the problem, but most often the solutions are ignored. The assumption is that everything will work itself out on its own when, in reality, it doesn’t and it won’t.
Czech exporters with small and medium sized enterprises still rely greatly on a joint EU market,” says Vladimír Dlouhý. He adds that the Czech Chamber of Commerce makes special efforts to introduce them to markets outside of the EU, where higher, long-term margins and added value may be realized. What other challenges are awaiting the market, and how can we make the lives of entrepreneurs easier?
Josef Bečvář is the current Chief of the General Staff – the highest position in the Czech Army. He has been so since May 2015. What are his goals for the management of more than 28 thousand soldiers? “Traditionally, we are known for our skills in the defense against weapons of mass destruction, passive systems, and military medical services,” he says. On the other hand, what does the Czech Army need to improve, and is there any danger that we could become a NATO “free-loader”? 

Some time ago I had a presentation to members of one communications institution in London on our team’s success related to our acquisition communication for which we have recently won ‘The Best Financial and Corporate In-house Team’ and ‘The Communications Department of the Year’ awards in the UK and Canada respectively. The discussion which followed the presentation turned to personalities of Chief Executive Officers and whether they need to be passionate about the business to be able to drive the business forward and succeed. And then the conversation swiftly moved onto passion and its role in any business success. I thought it might be interesting to share some of the opinions that arose during this, occasionally passionate, conversation.
In their book Leadership 2030 Georg Vielmetter and Yvonne Sell, two top consultants of the global management advisory Hay Group, point at six mega-trends that will change our businesses and lives forever during the next 15 years. One of these mega-trends is called technological convergence. It means that, if we want to succeed in the future and stay the best at what we do, we need to move forward hand in hand with a surprising partner: our competitors. 
While technology continues to develop exponentially, and efficiency tools are allowing corporations to do more with less, the workforce is supposed to keep marching on fearlessly and deliver ever more results. Managers expect it. Investors expect it. Even some workers themselves expect it. However, it is becoming increasingly evident that employees are overwhelmed by the “always on and online” lifestyle driven and pushed by corporations armed with productivity technology. Not to mention that employees no longer want a career, they want a meaningful experience. Technology is great for productivity tools, but it must be used in our favor. Technology is meant to be an enabler, otherwise it can dehumanize and destabilize our experience and expectations. One solution requires lifestyle balance. Just think of professional athletes versus corporate athletes.
It has been quite a summer as it relates to gender issues and gender integration in particular. Articles from all different venues and regions around the world are discussing women’s role in the global economy, in the US, the need to reframe the behavior of young girls so they become more interested in math and science, issues of equal access to political power, high profile stories about women in IT seeking pay equality (Ellen Pao suit against venture capital firm and her departure from Reddit), all quite illuminating.







MANAGER OF THE YEAR award is the most prestigious and systematically organised managerial competition in the CR. Dating back to 1993, it brings rankings of the most outstanding and successful Czech managers. You were awarded a prize in the section Public Administration – Secretary of the year 2014.






















The beauty of a woman – that is the central topic of our interview with entrepreneur Jaroslava Pichrtová. The owner of a successful beauty salon in Opava, she revealed her secret “beauty formula” to Leaders Magazine. That she has one is obvious, as she herself looks fantastic. Her slim body, alabaster skin, and gorgeous shiny hair have the power to raise eyebrows among women of all ages.
Parkhotel was created in the 1960s. It was the first prestigious hotel in Prague. Recently, it has returned to its grounds by being newly renovated for international and Prague citizens. “What is really brilliant about Parkhotel, apart from going back to the 60s, is that you can buy the hotel exclusively for yourself. If you are a company with more than 250 people, financially it can be wiser to buy the whole Parkhotel for you and your guest alone,” says Mrs. Hilm.
Rostya Gordon Smith is amongst 50 TOP HR experts in the world, however, in the Czech Republic she symbolizes „Ambassador of Women“ and their rights to be represented both in politics and business while not having to make a choice between a work and family. Rostya has worked in 10 countries; she has four sons (each born on a different continent) and eight grandchildren. 



















President of the Police Tomáš Tuhý has a simple motto: In life, don´t believe those who deceive you, and don´t betray those who believe you. What is his assessment of his first year in this position? And what about his opinion of the political attempts to influence the work of the police in the Czech Republic?

Last year the Czech Republic ranked among the top thirty most popular tourist sites of the world. Millions of tourists come here regularly because of historical monuments, culture , renowned cuisine as well as Czech beer. Nevertheless, in the long term we can also observe an additional trend, namely foreigners who come to us to undergo medical procedures.



